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FAQ

FAQ

 

How long until I get my part?

 

The processing time for orders is 1 business day. We use only Expedited Shipping within Canada is 1-5 business days. 

Please keep in mind that these times may vary.

Thank you for your patience.

 

Province  - Shipping Times (Approx)

     

     BC      -  4 - 5 Business Days

     AB      -  4 - 5 Business Days

     MN.    -  3 - 4 Business Days

     ON     -  1 - 2 Business Days

     QC     -  1 - 2 Business Days

     NF      -  4 - 5 Business Days

     NS.     -  4 - 5 Business Days

 

 

 

I can't find my part, does that mean you don't have it?

 

If you can't find your part, contact us... It might be in stock but not listed on our website.

If we don't have it... We'll do our best to get you the part you need. 

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Can I pick up my part?

 

No, Unfortunately we only offer pickups for our Wholesale Customers (Shops and Dealers with an existing Account)

We can make exceptions on orders over $1000.00

 

 

 What is the quality of the parts that you sell?

 

Our parts are considered "OEM replacements" meaning they look and fit exactly the same as the original parts.

 

What if the part doesn't fit?

 

If the part doesn't fit, we will give you a full refund and pay for the return shipping costs. Fitment is Always Guarenteed.

This is exceptionally rare and occurs less than 0.001% of the time. 

 

 

What if the paint doesn't match?

 

We have been painting parts for over 15 years and have built a inhouse database to match your colour code with taking into cosideration the year make and model. Most paint colours and paint codes have different colour variance depending on the year make and model of the vehicle...

We have logged information on our server over the years that allows us to know what variance matches different vehicles models.

 

Keep in mind that there is no such thing as a "perfect 100% paint match" the paint on your vehicle is old and faded... The part you receive will be more bright and vibrante at first...  But will naturally fade in the sun to match the rest of your vehicle.

 

We usually get exceptionally close matches of 90 - 95%.

 

If there is an issue with the colour match we ask our customers to send us photos and we'll either issue a refund or send another part.

This occurs less than 1% of the time. 

 

 

 

What are the methods of payments?

We accept PayPal, Credit Card, and E-Transfer.

 

 

Are the method of payments safe?

When you place an order, the transaction occurs between your bank and our bank via a 100% secured checkout. We do not recieve any information of your PayPal, Credit Card, or E-Transfer accounts. So the transaction is 100% secured and safe.

 

 

Where are you located and shipping from?

We are located in Toronto Ontario, Canada.

 

 

What is the shipping cost?

In order to figure out the shipping cost, you need to add the parts you would like to purchase to your shopping cart and go to the checkout and put your address to see the shipping cost. Then, if you are still interested you can go ahead to the payment section and complete your order.

 

 

What is the return policy?

Our return policy lasts 10 days from the purchase date. There is up to a 30% restocking fee of the total invoice for canceled or returned products and services. The buyer is responsible for the shipping cost and the shipping cost is not refundable.

If we made a mistake on your order we offer 100% refund. 

To be eligible for a return, your item MUST be unused and in the same condition that you received it. It MUST also be in the original packaging and resalable.

 

Note: Discrepancy claims must be reported within 3 business days after delivery.

 

 

What if the parts I received is damaged during the shipping?

All items we ship out is fully insured for the full cost of the item.

 

While we use extra packing material to make sure your package arrives in one piece, there is that 1% of the time where it almost seems like the carriers have been playing bowling with the package.

It’s very crucial for the receiver to thoroughly inspect any shipments they receive and make note of any changes or damages before signing their delivery receipt.

Any damaged part must be reported within 24 hours of receipt of the part.

Pictures of the damaged parts must be taken and sent to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

How do I choose the colour/ paint code?

There is a Customer  notes section during the order process (A big white box) where you can put in your paint code and/or any other requests you might have.

Please get the actual paint code from your vehicle and not from the internet to avoid colour matching issues.

 

You can also call your local dealership with your V.I.N. number and they will provide you with the paint code.

 

 

I placed and order and it didn’t ask me for payment?

We have removed the instant payment option to help save our customers better.

We now check your order and verify that all the information is correct… Then we physically pick your items out of our warehouse and confirm that it is not damaged before sending you out and invoice for you to pay online.

This step usually takes about 20 - 30 mins during business hours.

 

This is also more secure to do it this way to prevent any issues of our website being hack.

 

 

If the item is listed… Does it mean it is in stock?

Usually yes. Items listed on our website are items that we like to always keep in stock. We usually order more items when quantities are getting low to make sure they are always available for our customers.

 

If it is not in stock… We will let you know right away and give you a timeline to when it will be in… You then have the option of purchasing the item before it gets in… So it is yours 100%!  A lot of our wholesale customers take advantage of this option to pre-purchase items.

 

 

 

What can I expect when placing an order online?

 

We have made all the possible steps to insure that placing orders online is easy and informative for our customers.

 

Once you place an order you will instantly receive an automated email with your invoice detailing the items you purchased plus your name and address.

We recommend you review this invoice to insure there is no mistakes that you might have accidentally made.

 

This automated email is sent out within a few minutes… So if you haven’t seen it… Please check your junk/spam folder.

 

During this time all items you are purchasing will be put on hold for you.

 

You will then receive and invoice to provide payment.

Once the invoice is sent… You will receive approx 4 hours to provide payment or our system will automatically cancel and release those items for someone else to purchase.

 

You will then receive automated emails on the process of your order.

You will be updated on every step.

Ie. 

-Processing Order

-items are painted

-items will be shipped today…. Etc.

 

When items are shipped you will receive an email with the tracking number.

 

We recommend you track your item(s) to insure you don’t miss delivery attempts to your home.